General

By entering this site you agree to abide by its terms and conditions. Placing an order indicates your acceptance of these terms and conditions. We only deliver to UK addresses and only to customers over the age of 18. These terms and conditions do not affect your statutory rights.

For any service or support queries please call (01392) 411144 or Fax (01392) 435509. Alternatively email us at dsn@sap-exeter.co.uk.

Panasonic Extended Guarantee

1.	This extended guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchases. This extended guarantee applies to UK & Republic of Ireland only. The extended guarantee period is as indicated on this website.
2.	This extended guarantee is non refundable and non transferable, it applies to the original purchaser only and must be applied for within 30 days of the product purchase.
3.	The product shall have been purchased and used solely for normal purposes and in accordance with the standard operating instructions.
4.	The extended guarantee covers breakdowns due to manufacturing or design faults; it does not apply to damage, however caused, wear & tear, neglect, incorrect adjustment or repair, modifications unauthorised by Panasonic or any items of a limited natural life.
5.	In the event of a problem, firstly please refer to the instruction book in order to identify and possibly correct the problem. If you cannot resolve the problem, contact your retailer who will put you in touch with a repair centre. Alternatively, your nearest repair centre can be found on our web site at:- www.panasonic.co.uk/customer-Support/svc-dealer-locator.asp
6.	Your sole and exclusive remedy under this guarantee against us is for the repair or at our option the replacement of the product, or any defective part or parts. No other remedy, including, without limitation, incidental or consequential damage or loss whatsoever nature, shall be available to the purchaser.

The display screens used in products such as LCD TVs, Plasma TVs or camcorders may occasionally have dots missing or permanently lit. This does not necessarily indicate a fault.

A permanent after-image on a Plasma screen, resulting from displaying a fixed image, is not an operating defect and as such is not covered by the guarantee. Such products are not designed to display fixed images for extended periods of time. Please refer to the operating instructions for further information.

Pricing

Our pricing reflects the levels of service we give. We are equipped to service the West-Country with our own technicians and fleet of 10 vehicles, and are passionate 'bricks and mortar' retailers. However because of our large buying power we offer extremely competitive prices and therefore demand does occur from elsewhere and we are delighted to supply the rest of the UK. Due to the extremely competitive nature of our industry, prices change almost weekly on some models and we always suggest that you phone or e-mail one of the stores to confirm the price and availability.

Delivery and Installation

Delivery times are between one and three working days from clearance of payment for in-stock items depending on the time of day the order was received (for next working day delivery please order before 2pm). If a product is out of stock with our suppliers or ourselves we will contact you and offer a delivery date an alternative product or a refund.

Our own vehicles are equipped to install the products professionally within the South-West. Our Custom Installation teams travel much greater distances as we have contracts with various organisations throughout the UK. However standard products ordered by e-mail or telephone outside of the Westcountry region will be delivered by our our authorised courier, Target. These vehicles usually have only one person and may require assistance if you have requested a large or heavy product. They are unable to assist in installation or set-up of the product. If you are unable to assist with a large or heavy item, please advise us at the time of ordering.

Delivery address

We will only deliver goods to the address on the order and all goods must be signed for. For payments made by card we only deliver to customers registered address.

Damage in transit

Any damaged goods should have the damage marked on the delivery note and you should inform us as soon as is practicable but at the latest within 7 days of delivery.

Shortages

It is your responsibility to sign for the correct number of packages as shown on the delivery consignment note and inform us within 7 days of delivery.

Wrong goods

You should notify us of any wrong goods supplied within 7 days of delivery.

Non delivery

You should notify us of Non Delivery within 10 days of the expected delivery date or we will not accept liability.

Payment methods

We accept cheques and all major credit and debit cards except Diners Club. We also offer interest free credit on all items over £300.00 or 36 months interest bearing terms (all subject to status). We require the full details of the registered address of the card holder. Failure to provide these details will cause a delay in processing your order.

Returns policy

In accordance with the distance selling regulations if you wish to cancel you must contact us within 14 days in writing or E-mail or Fax. The goods should be new,unopened and unused and complete with all accessories and in original packaging. We reserve the right to charge for any missing accessories. You may send the goods back yourself or we can arrange for them to be collected from you. If we arrange for the goods to be collected this is done at your risk. The cost of this will be charged to you.

Refunds

When a refund has been agreed we will always try our best to process the refund within 14 days, provided the goods have been returned as per the above paragraph. The refund can only be made to the original purchaser and in the original payment type, e.g. sold on MasterCard refunded on MasterCard.

Placing an order

The preferred way to place an order is using the telephone, however we can also accept orders by e-mail or fax. However we will always telephone back to confirm ID and delivery arrangements etc. Contact details are listed elsewhere.

Back orders and special orders

If an item is on back order we will keep you updated on the availability and until such times as the product is in stock you may cancel and request a refund. On special orders so long as we are able to cancel the delivery you will also be able to request a refund.

Web site contents accuracy

We work extremely hard to make sure that all content on our web site is up to date and accurate. However we cannot guarantee the accuracy of product specification features and accessories. We always recommend that you phone or e-mail to confirm a products specification if it is critical to you. If a particular feature is important to you please contact us before placing your order. Prices and content are updated daily. In the event that a product is incorrectly priced due to a typing error we shall have the right to refuse or cancel orders whether or not the order has been confirmed. In the event that a charge has already been made to your card it will be immediately credited back to your account.

We also reserve the right to use images of products for illustrative purposes only. This means that what is shown on the site may not be the actual model. We do this because sometimes we are not in a position to acquire the actual model image. In these cases we use a best representation of the model.

Guarantees

All of our products come with at least a 12 months Manufacturers Parts and Labour Guarantee.

If a product is faulty in the first 28 days then we will give you the option of a repair, a replacement or a refund. After this period the normal manufacturer's terms and conditions will apply. We offer a loan replacement during repair for all products purchased in-store.

This guarantee excludes faults caused by misuse, accidents or negligence. Also not covered are consumables (e.g. fuses, batteries etc), routine maintenance (Dirty heads etc), retuning and cosmetic damage. If an engineer is called out and no manufacturers fault is found the cost of the call will be charged to you. In the event of a fault we recommend the consumer to refer to their Instruction Book. If the remedy can not be found here, you can phone our service help-line or the Manufacturer's customer help-line. Only following this procedure should a 'service call' be booked.

TFT Plasma Faults

Manufacturers have different levels of acceptable pixel loss on screens please refer to manufacturer's web site or call us on (01392) 411144 or e-mail dsn@sap-exeter.co.uk for more information.

Complaints & Compliments

We do our utmost to ensure that your transaction goes smoothly and that you are happy with your product. In the event that you are pleased with our service and us we always appreciate positive feedback at dsn@sap-exeter.co.uk.

In the unlikely event of a problem again either email dsn@sap-exeter.co.uk or phone our help line on (01392) 411144. We aim to respond to all issues as they arise, however always within 48 hours.

Feedback

We reserve the right to modify the information that you enter via our Feedback Forum or send to us via email. These modifications are mainly to correct minor spelling and grammatical errors. In addition, we may also improve the visual presentation of your feedback on the Feedback Forum. Any inapproriate comments will be removed at the moderator's discretion.

We also reserve the right to use your feedback in any future publicity (not restricted to the website).

If you wish to remove or amend your feedback then please email us at dsn@sap-exeter.co.uk

If you do not understand these terms or would just like further assistance, please do not hestitate to contact us by e-mail or telephone (01392) 411144.