After Sales Service & Repairs

The table below shows the areas listed by postcode that are covered by ourselves for repairs under warranty that do not incur a call out charge

In the unlikely event that you should experience any problems with the operation of your Panasonic product IN WARRANTY, please refer to your Troubleshooting Guide in your Instruction Manual. If the difficulty can not be rectified, please contact your retailer or if you live in one of the postcodes above, call our Technical Assistance number or e-mail us. If you have any difficulties, Panasonic (UK) Ltd. can be contacted on (08705) 357 357.

Our procedure for a callout/collection in the event that your problem cannot be rectified over the phone are as follows: 66cmV (26 inch) & above LCD/Plasma TV's In Warranty - Free of charge (subject to the above postcodes). - Please call our service department on (01392) 823181 or (01722) 333513 for Salisbury area regarding products out of warranty. Collection will normally be within 3 working days.

Screens below 66cmV (26 inch), Home Cinema Receivers and DVD recorders are classified as portable and collection of the product is not covered under Warranty. If you are unable to return the item to one of our Showrooms, please contact us and we will arrange for a Technician to collect the unit. This will normally be within 5 working days and subject to a fee.

Please note it is our normal practice to collect call-out charges in advance by credit/debit card. A full receipt will be issued & your products are fully guaranteed whilst in our Trust. SECURITY: All of our Technicians carry I.D and our vehicles are sign-written. HEALTH & SAFETY: Please advise us if you have any particular access difficulties, for example numerous steps.

For further assistance, please do not hestitate to contact our service department by email or see our full contact details here.

After Sales Service & Repairs

We pride ourselves on providing the very best level of service whatever your requirements may be.

Our Service Departments are able to carry out work on most Panasonic Consumer Products; including Microwave Ovens, Vacuum Cleaners, Audio Products, Video recorders & Conventional TV's. In addition we are also part of the Panasonic (UK) Digital Service Network and therefore authorised to repair Plasma and LCD display panels & TV's, LCD projectors & DVD Recorders/players.

Under the Panasonic Warranty scheme we are able to offer a service that includes collection repair and return on all Plasma screens with or without a tuner and LCD televisions over 66cmV (26 inch) within a detailed postcode district (see table). DVD recorders and smaller LCD screens can be simply brought into one of our stores at Exeter, Newton Abbot, Dorchester and Salisbury for repair where they will be taken to our service department. A chargeable collection service is also available.

Download our service leaflet here

The table below shows the areas listed by postcode that are covered by ourselves for repairs under warranty that do not incur a call out charge

In the unlikely event that you should experience any problems with the operation of your Panasonic product IN WARRANTY, please refer to your Troubleshooting Guide in your Instruction Manual. If the difficulty can not be rectified, please contact your retailer or if you live in one of the postcodes above, call our Technical Assistance number or e-mail us. If you have any difficulties, Panasonic (UK) Ltd. can be contacted on (08705) 357 357.

Our procedure for a callout/collection in the event that your problem cannot be rectified over the phone are as follows: 66cmV (26 inch) & above LCD/Plasma TV's In Warranty - Free of charge (subject to the above postcodes). - Please call our service department on (01392) 823181 or (01722) 333513 for Salisbury area regarding products out of warranty. Collection will normally be within 3 working days.

Screens below 66cmV (26 inch), Home Cinema Receivers and DVD recorders are classified as portable and collection of the product is not covered under Warranty. If you are unable to return the item to one of our Showrooms, please contact us and we will arrange for a Technician to collect the unit. This will normally be within 5 working days and subject to a fee.

Please note it is our normal practice to collect call-out charges in advance by credit/debit card. A full receipt will be issued & your products are fully guaranteed whilst in our Trust. SECURITY: All of our Technicians carry I.D and our vehicles are sign-written. HEALTH & SAFETY: Please advise us if you have any particular access difficulties, for example numerous steps.

For further assistance, please do not hestitate to contact our service department by email or see our full contact details here.